Shipping & Return/Exchange Policy
SHIPPING Policy
Shipping and Delivery
Charmshilp is committed to providing a best-in-class shopping experience for our customers in Australia. We ensure that all necessary precautions are taken so your package reaches you safely and in perfect condition. We take pride in delivering your orders reliably and on time.
Are there any shipping charges?
We offer shipping on orders above AUD $80 across Australia.
For orders below this value, standard shipping charges will be applied at checkout.
How long will my order take to arrive?
The delivery time is approximately 7–12 working days for shipments to Australia from the date of dispatch.
While we strive to ensure timely delivery, delays may occur due to customs clearance or other unforeseen circumstances.
Need help?
If you face any issues, you can contact us at:
📧 customercare@charmshilp.com
Can I expect delivery on all days?
Deliveries are made on business days (Monday to Saturday), excluding public holidays.
Can you expedite my delivery?
Yes, we can arrange express shipping on special request.
Additional charges will be borne by the customer.
Return & Exchange Policy
RETURN, REFUND, CANCELLATION & EXCHANGE POLICY (Australia)
Till when can I return purchased items?
You can request a return or exchange within 7 days from the date of delivery.
Requests made after 7 days will not be accepted.
How do I return an item?
- Contact us at customercare@charmshilp.com
- Ship the product using a courier service of your choice
- Share shipping and tracking details with us
Return shipping reimbursement will be processed based on standard courier rates.
What can I return?
You can return most products purchased from Charmshilp, subject to return conditions.
Do I get charged for returning products?
Returns are accepted according to our return policy. The cost of return shipping/courier charges for sending the product back to us must be borne by the customer unless the item received is damaged, defective, incorrect, or otherwise eligible for a free return under our policy.
Do you give refunds?
If a replacement is not available, we will issue a full refund.
Refunds are processed within 6–7 working days after the returned item is received and approved.
Will I get a complete refund?
Yes, provided:
- The product is unused
- The item is in original condition
- It meets our return quality standards
Items not meeting these conditions may not be eligible for a refund.
Incorrect refund received?
If you believe there is an issue with your refund, please contact us:
📞 +91 9899306067
📧 customercare@charmshilp.com
How quickly will returns be processed?
Once your return is received at our warehouse:
- It will be inspected by our quality team
- Refund or replacement will be processed within 6–7 working days
If the return does not meet our policy, our team will contact you.