Cash on Delivery (COD) Policy

Pay ₹399 now, the rest on delivery

Cash on Delivery is available on all our orders. Just pay a small advance of ₹399 online to confirm your order, and pay the balance in cash when your parcel arrives.

₹399 advance · balance on delivery
✅ Confirm with ₹399Pay ₹399 at checkout using UPI, card or net banking.
🚚 Pay the rest at your doorThe remaining amount is paid in cash when your order is delivered.
🔒 Not an extra chargeYour ₹399 is part of the order total, so you never pay more than the price shown.

Why do we ask for an advance?

Every COD parcel is shipped to you before it is paid for, and if it isn't accepted it has to be shipped back. A small advance helps us keep Cash on Delivery available for everyone and keep our prices low.

Good to know

  • If you cancel your order before it is shipped, your ₹399 advance is refunded in full.
  • Received a damaged, defective or wrong product? Share an unboxing video or photos within 48 hours of delivery and we'll make it right. Your advance is fully adjusted.
  • If a COD order is refused at delivery, or returned for any other reason, the ₹399 advance is kept to cover shipping and handling.
💡 Prefer to pay in full? Pay online (UPI, cards, net banking) and get 5% off on prepaid orders.

Questions? Write to customercare@charmshilp.com or call +91 98993 06067. See also our Shipping & Return Policy.