Returns, Refunds, Cancellations & Exchange Policy


Returns, Refunds, Cancellations & Exchange Policy

Till when can I return purchased items?

You can place a request for exchange or return any time within 7 days from the date you receive your shipment.
We won't be able to process returns in case the request for returns is placed after 7 days from the date you receive your shipment.
We recommend that if you need an alternate size / replacement, do get in touch with us at the earliest as your desired size may get sold out.

How do I return an item?

We request you to ship the returns package to us through a courier of your choice and intimate us all the relevant details including the cost incurred enabling us to credit the freight amount in your account .Please note that the freight amount to be credited would be calculated as per the rates applied and settled on the said route by our logistic partners and us.

What can I return?

You can return almost anything you buy from

Do I get charged for returning products?

Returns are FREE at Charmshilp. You do not pay for Return Shipments! {conditions apply}

Do you give cash refunds?

If we are not able to help you find a suitable exchange or replacement, we refund your order value.

The refund process will take 30 days from the time returns are received and approved.

Will I get complete refund for goods I'm returning?

Our Quality Analysts will evaluate the products that we receive. If the products returned by you are in good condition and meet our Returns norms, your refunds will be processed in full. Therefore, we recommend that when you are sending the returns consignment on your own, do make sure that it is shipped in a secure packaging.

We will not be able to process returns for products that do not meet our "Return Quality Requirement"

I think I got a wrong refund. What do I do?

In case of any queries relating to amount of refund credited, please call us at +91 9899306067 or write to us at

How quickly will you process my returns?

Once we receive your shipment at our warehouse, the quality team will check the consignment for fulfillment of our return norms. We will process your Replacement or Refunds in a maximum of 6-7 working days from the date of receipt of your returns shipment.

In case the products do not qualify for returns or in case of any other issues, our returns team will get in touch with you.